Customer journey editor for teams that need clarity and speed
See the customer experience clearly, turn scattered feedback into visible product decisions, and keep the team aligned.
From first insight to shipped improvement.
Build a journey your team can work from
Custory helps your team build and maintain customer journeys without falling back to static whiteboards, so insights, opportunities, solutions, metrics, and decisions stay connected in a system people can use to prioritize and ship.
Understand, prioritize, and improve with confidence
Switch between map, table, and priority views so your team can understand the customer journey, prioritize what matters, and act without copying work between your tools.
Built for teams that move fast and ship faster
Keep customer context close to the work. Custory connects evidence, priorities, discussions, and delivery updates around the journey, so fast-moving teams can make better product decisions without adding another heavy process.
Your AI journey expert
Custory AI can read the journey, personas, and customer signals behind the problem, so it helps you clarify friction, and decide what to improve next.
Work live with your team
Edit, discuss, and refine the journey together, so your product and dev teams can build shared understanding without another workshop or status meeting.
#growth8 members
Quick update: PostHog flagged a change in onboarding, so I checked the journey.
Be updated regularly
Get notified when journey changes, new friction appears, or follow-up work moves forward, so you can respond before customer issues become bigger problems.
Keep teams aligned around the customer signals
Custory pulls signals from across your stack into the journey, then helps your team act on what matters with shared context, linked follow-ups, and execution that stays tied to the customer experience.
2.0All integrations
The journey stays useful as product changes
Fast teams cannot afford journey docs that decay. Custory keeps customer context connected to the work your team is already doing, so the journey stays current without becoming another process to maintain.
AI builds your first journey draft
Start from structure instead of a blank page. Paste a URL, connect a repo, or describe your product, and Custory drafts stages and steps grounded in your real context.
Every day at 9 AM
Scheduled run
Update journey
Add insights from new analytics data
Get analytics
Fetch PostHog funnel data
Automations keep the journey alive
Automatically pull in new signals from across your analytics, feedback, and product tools, so the journey stays aligned with what customers are experiencing now.
Connected to your workflow
Connect the tools around your product so customer signals, team activity, and delivery work stay tied to the journey, keeping the team aligned around the customer.
From customer signals to shipped improvements
Custory keeps the full context visible from the first sign of friction to the improvement your team ships, so every decision stays grounded in what customers actually experienced.