Bring Miro workshops into your customer journey

How Miro works with Custory

The Miro integration connects freeform collaboration with structured journey work. It helps teams move workshop output, sticky-note thinking, and visual exploration into a system that can actually stay current over time.

That makes Miro useful both before and after a workshop. Teams can bring board content into Custory for more durable follow-through, or push journey material into Miro when they need a visual space for discussion, planning, or stakeholder alignment.

What teams use it for

Turn workshop output into something durable

Teams often use Miro for discovery sessions, mapping exercises, and brainstorming, then use Custory to turn the useful parts of that work into a living system instead of leaving them behind on a board.

Run visual collaboration without losing structure

The integration helps teams move between open-ended collaboration and structured journey work, depending on whether they are exploring, aligning, or acting.

Keep stakeholders engaged

Miro is often the most approachable place for cross-functional reviews, so syncing the right journey material there can make workshops and planning sessions easier to run.

How it works

After connecting Miro, Custory can work with the boards and teams you choose to share. Journey elements such as steps, pain points, and insights can be pushed into boards as visual material, while boards and workshop artifacts can also be brought back into journey documentation where they are easier to maintain.

This gives teams a more practical flow between workshops and execution. You can explore visually in Miro, then keep the durable version of the work alive in Custory instead of repeating the same synthesis every quarter.

Core capabilities

Miro supports the core visual-collaboration use cases teams usually need in Custory: syncing journey maps and insights to boards, creating frames or sticky-note style artifacts from journey content, embedding interactive maps, importing workshop boards, and connecting research or brainstorming outputs back to the journey.

It is especially useful when teams need to balance structured journey operations with open-ended workshops, stakeholder reviews, or design-thinking sessions.

Access and privacy

Custory only accesses the Miro boards and team information needed for the workflow you have approved. Shared-board boundaries are respected, and access can be changed or revoked at any time from Miro or from Custory.

Tokens are stored securely, API traffic uses secure transport, and board sync activity is logged so the workflow stays traceable as teams move between collaboration and execution.